Support

Stuck, spotted a bug, or got an idea that would make your matchday easier? You're in the right place. Team Selector is made by a grassroots coach, so every message gets read by someone who's stood on the same touchline as you.

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[email protected]

Email us directly, or use the form below. We aim to reply within 2 working days.

Frequently asked questions

Can I try the app before building my own squad?

Yes. On the first screen, tap "Explore with Demo Team". It loads a complete demo squad with photos, kit and badge so you can try every feature, including auto-select, training teams and the share graphics, in your first minute. When you're ready, create your own club alongside it.

How do I add my whole squad quickly?

Two ways. Add players one by one from the Squad tab, or bulk-import from a spreadsheet: export your list as a CSV file (only a "Name" column is required, everything else is optional), then use the import option on the Squad tab. The app previews everything before it writes a single player, so nothing is saved until you confirm.

How do auto-select and training balancing actually work?

Auto-select picks the strongest lineup from your available players for the formation you've chosen, respecting positions properly and any players you've locked into a slot. Training balancing splits players into 2, 3 or 4 teams that are fair on both ability and positions, so each side gets a keeper, defence and attack. Both are assistants: you can always override any decision manually.

How do I set matchday availability and a subs limit?

Open the Lineup tab and tap the format control (for example "7-a-side · 2-3-1") to open the formation sheet. The Matchday section lets you mark who's available for this match and cap your number of subs. The app auto-picks a recommended bench, balanced across positions or simply your strongest, and you can swap anyone in or out.

Where is my data stored? Do I need an account?

No accounts, no cloud. Everything (players, photos, ratings, lineups) is stored only on your phone. Nothing about your players ever leaves your device, which also makes the app a good fit for junior teams. See the privacy policy for the full detail.

How do I back up my data or move to a new phone?

Go to the Club tab, then Data, and export a backup. That gives you a single backup file containing everything: clubs, teams, players, photos, coaches and settings. Keep it somewhere safe (Files, iCloud Drive, wherever you like). On a new phone, install the app and restore from that file.

Can I run more than one team?

Yes. The Club tab has a "My teams" list where you can add teams and switch between them in a tap. Teams share your club identity (badge and kit) but each keeps its own squad, coaches, lineups and training data.

Can I remove the "Made with Team Selector" line from shared graphics?

Not in version 1. It's small and out of the way, we promise.

How do refunds work?

Purchases are handled by Apple, not by us, so refund requests go through Apple. Visit reportaproblem.apple.com, sign in with your Apple ID and choose the purchase. Apple decides refund outcomes on their own criteria.

Something's not working. What should I include in a bug report?

The quickest fixes come from reports that include: your iPhone model, your iOS version, what you tapped, what you expected to happen and what happened instead. A screenshot or screen recording is gold. Send it via the form below or straight to [email protected].

Send us feedback

Bug reports, feature ideas, questions, or just tell us how your season's going. It all lands straight in the gaffer's inbox.